Skip to content
Vivaaha

Help centre

Still stuck after reading this? Write to support@vivaaha.example with your profile ID.

Account & registration

Is registration free?

Yes. Creating a profile, searching, and expressing interest are free. A paid plan is needed to view contact details and chat directly.

Why do you need my mobile number?

We send a one-time code to confirm the number is real. Verified numbers are the single most effective way to keep fake profiles off the platform. Your number is never shown to other members unless your privacy settings allow it.

How do I hide my profile temporarily?

Go to Settings and set your profile to Hidden. It disappears from search and matches immediately. You can make it active again any time.

Matching & search

How is the match percentage calculated?

We compare each profile against the partner preferences you have saved — age, height, marital status, religion, community, mother tongue, location, education, occupation, income, diet and Manglik status — and weight them. A preference you leave blank counts as no preference and does not reduce anyone's score.

Do you calculate Guna Milan?

Yes, all eight kootas out of 36, computed from birth star and moon sign. Nadi and Bhakoot dosha are flagged explicitly rather than hidden in the total.

Payments & membership

What payment methods do you accept?

UPI, credit and debit cards, netbanking and wallets, through our payment gateway. All charges are in Indian Rupees.

Can I get a refund?

Within 7 days of purchase, yes, provided you have used no more than 5 contact views. See the refund policy for full details.

Privacy & photos

Who can see my photographs?

Whoever you allow. The default is premium members and people whose interest you have accepted. Everyone else sees a blurred version of the image file itself, not the original.

Can I stop a specific member from contacting me?

Yes. Use Block on their profile. Blocking is mutual and immediate — neither of you will see the other in search, matches or messages.

Safety

A member is asking me for money. What should I do?

Stop responding and report the profile immediately using the Report button. No genuine member will ask you for money. We investigate every such report.

Reporting a member

Do not email us — use the Report button on that member's profile. It goes straight into the moderation queue with the profile attached, which is much faster than an email thread. Read our safety guidance as well.

Site: https://matrimony-platform-zeta.vercel.app