Refund policy

Cooling-off period

A paid membership may be cancelled for a full refund within 7 days of purchase, provided you have not used more than 5 contact views in that period.

After 7 days

Membership fees are non-refundable after the cooling-off period, because plan benefits are consumed continuously.

Failed and duplicate payments

A payment that fails or is charged twice is refunded in full to the original payment method, normally within 5 to 7 working days.

How to request a refund

Write to us from the email address on your account with your profile ID and the payment reference. We respond within 2 working days.